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Optus reports new triple-zero outage, this time in NSW
Optus said it is investigating a fresh triple-zero outage, this time in the Illawarra region of NSW yesterday.
The telco said an issue with a mobile phone tower in Dapto had affected calls made between 3am and 12.20pm on Sunday, including those to the triple zero network. Nine triple-zero call failures were identified, including a caller who required an ambulance and used another phone to contact emergency services.
One person tried to call emergency services but could not get through. Police have since confirmed they are OK. Four of those calls were referred to NSW police to undertake welfare checks.
The telco said all callers who tried to use the triple-zero network have been reached and are fine.
Optus said in a statement:
We have investigated the impact of the issue on calls made between 3am and 12.20pm yesterday, including calls made to the Triple Zero network, and have confirmed with police, all callers who attempted to contact emergency services are OK.
We sincerely apologise to any customers who were impacted.
The communications minister, Anika Wells, is set to meet with Optus executives today.
Good morning
Nick Visser here. It’s Monday, welcome to the first live blog of the week. Here’s what’s on deck:
Optus reported more triple-zero outages overnight, this time in the Dapto region of NSW. The telco said it identified nine triple-zero call failures in a coverage area with a population of about 4,500 people. Police confirmed all callers who attempted to reach emergency services are OK.
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