Bengaluru Metro Tickets On Uber: How To Book And Use The QR Code

Last Updated:December 12, 2025, 13:25 IST

The process removes the need to stand in line at ticket counters or vending machines, a frequent pain point for daily office-goers, students and elderly passengers.

On a weekday morning in Bengaluru, Anjali Rao steps out of her house in Vijayanagar already running late. The queue at the metro ticket counter is long, the auto driver is impatient, and every minute feels heavier than the last. This routine is familiar to thousands of commuters across the city. It is this everyday friction that ride-hailing platform Uber is now trying to ease by allowing users to book Namma Metro tickets directly through its app.

Uber has rolled out metro ticket booking for Bengaluru, letting commuters purchase QR-code based tickets on their phones before reaching the station. The feature is powered through India’s digital commerce network and is aimed at reducing waiting time at metro counters, especially during peak hours.

How the Feature Works

To use the metro ticket option, commuters need to update their Uber app to the latest version. Once opened, the app displays a metro ticket option on the home screen or under the services section. Users can select their source station, destination station and the number of tickets required.

After reviewing the fare, payment can be completed through UPI. Once the transaction is successful, the metro ticket is generated instantly within the app as a QR code. This QR code acts as the travel ticket and can be scanned directly at the entry and exit gates at metro stations.

The process removes the need to stand in line at ticket counters or vending machines, a frequent pain point for daily office-goers, students and elderly passengers.

What Commuters Will Notice First

For many Bengaluru commuters, the biggest advantage is time. During peak hours, ticket queues can stretch across station corridors, especially at interchange stations like Majestic, Yeshwanthpur and Jayanagar. Booking tickets in advance means commuters can walk straight to the gate and enter after scanning the QR code.

The feature is also useful for people who combine multiple modes of transport. Someone booking an Uber auto or cab to the station can now plan the entire trip within the same app, reducing last-minute uncertainty.

Who This Helps the Most

Daily commuters who travel during office rush hours stand to benefit the most. College students and young professionals who are already comfortable using mobile payments may also find the feature convenient.

For occasional metro users, such as people visiting the city centre for appointments or shopping, the feature reduces confusion around ticket counters and fare calculation. Even tourists and first-time users can avoid figuring out queues and ticket machines in an unfamiliar station.

What It Does Not Replace

The Uber ticket option does not replace metro smart cards. Frequent travellers who already use smart cards may still find them faster, as they allow quick tap-in and tap-out. The new feature is an additional option, not a replacement.

Physical ticket counters and vending machines will continue to function as usual, especially for those who are not comfortable with app-based ticketing.

A Step Toward Integrated Urban Travel

The metro ticket feature fits into a larger shift toward integrating public transport with digital platforms. By bringing metro ticketing onto a widely used ride-hailing app, authorities and companies are attempting to reduce friction between different modes of travel.

For Bengaluru, where first-mile and last-mile connectivity remains a challenge, such integrations can make public transport more attractive and predictable.

What Commuters Should Keep in Mind

Commuters must ensure their phone battery is charged, as the QR code needs to be scanned at the station gates. Network connectivity at stations is generally stable, but it is advisable to open the ticket in advance.

Currently, UPI is the supported payment method for metro tickets on Uber, so users must have an active UPI account.

A Small Change, But a Familiar Relief

For commuters like Anjali, the change may seem small, but it removes one daily stress point. No rushing to the counter, no estimating queue time, no scrambling for change. Just a scanned code and a gate that opens.

As Bengaluru’s metro network expands and daily ridership grows, such small conveniences could play a quiet but important role in making public transport easier to choose and easier to trust.

Quick Look At How to Book Namma Metro Tickets on Uber

Update the Uber app to the latest versionOpen the Uber app and go to the Metro Tickets option on the home screen or under ServicesSelect your boarding station and destination stationChoose the number of tickets requiredCheck the fare and proceed to paymentPay using UPIGet the QR-code ticket generated inside the appScan the QR code at the metro entry and exit gates