Hexaware partners SmartRent to drive AI-native customer operations, revenue transformation

IT services and solutions provider Hexaware Technologies Ltd on Monday (July 6) said it has entered into a strategic partnership with SmartRent Inc. to transform customer operations and revenue processes through AI-native solutions.

SmartRent, Inc is a leading technology provider for apartment communities and smart operations solutions for the rental housing industry. The partnership will focus on three connected workstreams, including AI-native customer experience, bill-to-cash operations, and lead-to-order process transformation using Salesforce Revenue Cloud Advanced.

Under the customer experience initiative, Hexaware will deploy AI-powered voice agents and intelligent orchestration across voice, email and chat channels to enhance SmartRent’s customer support operations and improve service delivery.

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In the revenue operations segment, Hexaware will implement an intelligent bill-to-cash platform aimed at improving revenue outcomes and managing data, insights, actions and processes to support better days sales outstanding (DSO) performance.

For lead-to-order transformation, the company will deploy Salesforce Revenue Cloud Advanced to streamline SmartRent’s quoting and order workflows. The implementation is expected to support faster quote cycles, improved pricing governance and a unified view of the revenue pipeline, with a focus on total cost of ownership and measurable business outcomes.

Eravi Gopan, President & Global Head – Technology, Products, and Platforms, Hexaware, said, "Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat. Enterprises need an operating model in which AI, technology, processes, and the workforce are in harmony. That’s what we’re building with SmartRent."

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Frank Martell, President & CEO, SmartRent, said, "Our customers expect service that is fast, intelligent, and dependable. This partnership gives us the operational depth and technology foundation to deliver that at scale."

Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services, Hexaware, said, "We are pairing domain subject matter experts with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to give SmartRent an adaptive operations platform that improves with every interaction, accelerates revenues, and sustains competitive advantage."

Shares of Hexaware Technologies Ltd ended at ₹535.50, down by ₹9.95, or 1.82%, on the BSE.

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