1 hour ago
Last Updated:December 29, 2025, 15:18 IST
Tech companies are investing billions to automate their businesses but some are already losing confidence. Is it too early?
Tech companies having second thoughts about AI?
Many tech companies have handed out the pink slips in recent months, to budget for higher costs that will be needed to run AI systems. Salesforce is one of the many to act on the changing trends in the industry. And a report by The Information claimed the tech giant is not highly confident about its move, especially after redeploying around 4,000 of its employees this year.
These companies feel that automation could help them cut down hiring costs and move them to other departments where more human workforce is needed.
GenAI Good But Should It Replace Humans?
The company was quoted in an interview where it talks about the excitement around large language models (LLMs) one year ago. But Salesforce has responded to these concerns and assured that the company is well and truly adopting AI for all its operations. “While LLMs are amazing, they can’t run your business by themselves. Companies need to connect AI to accurate data, business logic, and governance to turn the raw intelligence that LLMs provide into trusted, predictable outcomes," as said by a Salesforce spokesperson.
The executive had pointed out their approach is now more focused automation, which hints at human intervention. These instances did bring concerns about AI being reliable but only to some extent. After all, you still need to train them and handle situations on their feet, something that AI models are yet to master, and that makes it hard to replace human expertise.
Having said that, AI has shown its abilities to work in controlled spaces, at least for now, and unless you have human intelligence-like AI models available in a larger volume.
AI Going Rogue A Big Concern Too
AI has its limits but is also capable of going rogue, something that might not sit well within the enterprise setup. Businesses need AI functioning at 100 percent all the time, or else their heavy investment could become a problem in the long term.
Location :
California, USA
First Published:
December 29, 2025, 11:11 IST
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